Minggu, 08 Oktober 2017

How to Handling Walk In Guest

How to Handle Walk In Guest

In General, a Hotel is obligated to accommodate guests. Legitimate reason for refusing to accommodate a guest may include lack of room availability, or the potential guest's disorderly conduct or unwillingness to pay for accommodations or services.
Who is a Walkin Guest ? A Guest who arrives at a hotel without a reservation is called as 'Walk in'.
Registering one guest in view of another who cannot be accommodated can be extremely awkward and embarrassing.
Following steps to be clarified before accepting a Walk-in Reservation:
  1. If the guest Presents a confirmation letter, verify the date and the name of the hotel; the guest may have arrived on a different date ir at the wrong hotel.
  2. Check with the guest if the reservation was made by another person, it is possible that the reservation agent might have entered the reservation under the booker / caller name 
  3. Re verify the reservation by searching the hotel software by last name, first name, reservation number, partial name search, mobile number, Booker name, company, travel agent,  etc. If the guest had booked from the travel agent ask the guest to call up the travel agent and get more details of the booking.
  4. Ask the guest to reconfirm the arrival date and departure date again, the guest may be arriving on a different date or it is possible that this guest was a no-show for the previous night.
  5. If all of the above checks and given negative result then after checking the availability of rooms in the hotel the front desk agent can create a new reservation. When the reservation is created for walk-in guest the source segment of the reservation should be tagged as 'Walk-In'.
  6. It is also a good practice to collect a advance deposit for the complete room rental and approximate incidental charges from a Walk-in guest.

Sabtu, 07 Oktober 2017

Objek Wisata BALI // Balinese Activities

What should you do when in BALI Island:

We are very welcoming to holiday in Bali which here we would like to give you some information’s about excursions that we will offer you as your requested as follow:

1. BALI SAFARI AND MARINE PARK

At Bali Safari & Marine Park, you could choose to enjoy your safari journey from the elephant back with our Elephant Back Safari, interact with your favorite animal up close at the Animal Encounter space, experience the wildest fine dining moment surrounded by lions, meerkats, and porcupines at the Tsavo Lion restaurant, and unwind with the spectacular show of Bali Agung at our state of art theater in the park, Bali Theater or make your own big splash at our Water Park and Fun Zone.

2. RAFTING IN BALI
at Rafting, you could do an adventure in the river which it located at Ubud. we were picked up in a bus at hotel for the 70min ride to the rafting and also accompanied by the fantastic guide after 14km paddle of terror and experience you would get as long as you do rafting.

3. DEVDAN SHOW

It is located at Nusa Dua which it takes 7minutes from hotel to get there. The Devdan story begins when two young children who are parts of a tourist group in Bali feel bored with tour itinerary and set themselves apart from the group to climb toward a cliff that has grabbed their attention. They find a treasure chest containing various unique items that will bring them and the audience, in a journey to witness the treasure of Indonesia.

4. LEMBONGAN ISLAND

Lembongan island is a small island which is known by a paradise of diving and snorkeling lover. To get to the Lembongan Island we would arrange you the boat to get there. We would take you to sanur and  From Sanur port to the Lembongan Island is about 30 minutes and do snorkeling and glass bottom there and is about 90minutes to explore the world beneath the sea and view the amazing reef formations and see school of tropical fish.

5. WATERSPORTS ACTIVITIES

The water sport activities which is nearby is Tanjung Benoa and it takes 10 minutes from the hotel. There some activites such as: snorkeling, parasailing, jet ski, banana boat, visiting the turtle island, flying fish and many more.

6. HORSE RIDING

The horse riding is located at Serangan, which is takes 40 minutes from the hotel. It offered you a riding a horse on the beach to go to the village. the easiest and most simple tour especially for those who are enjoying their first horseback ride. We will start trough a local village, passing scenic rice fields on a quiet road just about 7 minutes down to the beach of Pererenan.
These are leisure activities that we offered you to enjoying during your stay with us.

7. Mountain Cycling

Kintamani cycling start from penelokan village, Bangli regency. The rising route is about 20 minutes cycling and then you will go through tropical rain forest and farm of orange, snake skin, cocoa, clove, coconut, bamboo forest, rice field and many others. During the journey, you will be able to observe directly the villagers' daily lifes. Kintamani cycling takes 180 minutes to complete and finish at the starting point of bakas levi rafting in Bakas village.

 8. ATV

Bali ATV Ride Bali ATV ride or Quad Bike offer exciting experience during your holiday in Bali Island. Our experience instructor will carry out a full safety briefing before riding through rice terrace, plantation, bamboo forest, jungle, river, villages, and picturesque panorama. If it’s more of a challenge that you crave, our instructor will guide you through some of the most technical terrain our site has to offer, traverse seemingly impossible slopes, downhill and then use the full power of the bikes to ascend back to the up hill

9. Uluwatu temple

Uluwatu tour package is an exciting tour package to visit Uluwatu temple, the famous Balinese Hindu Temple in south part of Bali with breathtaking view of sunset and Indian Ocean. This tour package is combined with the spectacular Balinese traditional dance performance of Kecak Dance and enjoys the delicious seafood dinner at Jimbaran Beach. The tour will bring you to the wonderful memory with three different experiences as the feature of this package. Our professional tour guide is always outstanding offer our best services to keep your convenience trip along with private full air-conditioning car transfer to complete your enjoyable on tour.

                  BALINESE KECAK DANCE
Balinese Kecak Dance is a spectacular traditional dance with the group of people playing this dance with fire game. It is very exciting and unique dance due to the sound of gamelan is not using the normal gamelan but use their mouth. The dancers make the compact choir with the exquisite dance movement that is one of this dance features. The story is usually used for this dance is taken from the Ramayana Epoch.

                  SEAFOOD DINNER AT JIMBARAN BEACH
Jimbaran Beach is a beautiful beach located in the southern part of Bali with white sand unfolding along the coastal. There are plenty of cafes offer delicious of seafood dinner with breathtaking view of Indian Ocean . It is served right on the beach with beautiful table set up apposite to the ocean. The choices of delicious seafood dinner are served on the beach while enjoying the quartet performance. The Balinese sauces are one of the flavors for who need spicier
.

   
10. Batuan temple
Batuan temple is located in central Bali about 10 kilometres (6.2 mi) south of Ubud and about 15 kilometres (9.3 mi) northeast of Denpasar contiguous to northern Sukawati village, another well-known art center. Batuan Temple is a local Balinese Hindu temple looked after by the local resident of Batuan countryside. The temple is designed very beautiful with full of Balinese ornaments and the roof temple building is made from the fiber of chromatic black palm tree.It is strategically located beside of the main road from Denpasar to Ubud. For over a thousand years, Batuan has been a village of artists and craftsmen, old legends and mysterious tales.Batuan Temple were founded in the year 944 isaka (1020 AD). Nearly 1000 years old. The Batuan Temple is a Puseh Temple category based on the concept of “Tri Kahyangan or Tri Murti” taught by Mpu Kuturan around the 10th century to the Balinese Hindu community at the time.Tri Kahyangan or Tri Murti including 3 temples : Desa or Village Temple as a place to worship of God Brahma (the Creator) Puseh Temple to worship of God Vishnu (the Preserver) Dalem Temple to worship of Lord Shiva (the Destroyer)
The name "Batuan" or "Baturan" mentioned here prompts villagers to joke about being "tough as stone" or "eating rocks" as batu means "stone" in Balinese. But it likely refers to an ancient megalithic tradition in which standing stones served as meeting places and ceremonial sites for the worship of ancestral spirits. Because Batuan became a center from which Buddhist priests and brahmans spread to the main court centers of south Bali, the village has an unusual preponderance of brahman.
Local people are very concern about the care and preservation of the temple architecture and its environment. Not all existing buildings were old buildings here, there are some that have undergone renovation, renewal, and change from 10th century to 13th century and also 18th century AD. The structure and foundation of this temple are very tough and strong. It has the original Balinese ornament that beautifully craved on every building at this temple area. Some ornaments are reflection of The Ramayana Epic story and every holy building has different function philosophically.


11. Ulun danu temple
Ulun Danu Temple is a Balinese Hindu Temple located at Candi Kuning countryside, Baturiti sub district and Tabanan regency. The distance from Denpasar town is about 50 km north side the way from Denpasar to Singaraja. It is set at lakeside of Beratan with beautiful lake view and hills surround it. It is situated in the plateau area with cool atmosphere surround it and hills as a backdrop. We can find at north side of this temple is Pucak Sangkur mount, in the eastside there is Beratan Mount which also referred as Pucak Mangu or Pucak Pangelengan, in the south side there is Terate Bang Mount and in the Westside there is Tapak Mount and Watukaru Mount.
The name of Ulun Danu Beratan Temple is taken from the lake where the temple is built at Beratan Lake. The name of Beratan Lake is inseparable with the Beratan Mount as Deity and Goddess as fertility source, prosperity to keep the prosperity in life and society life. In papyrus chronicle of the Mengwi, this temple is referred as the name of Parhyangan ri pinggiring danu Beratan (sanctum located in lakeside of Beratan Lake ). Ulun is come from Hulu word meaning head or power and in this case is intended by Ulun Danu Beratan means power of Beratan Lake that is Danu Goddess.


Have a good day and enjoy your holiday in Bali. (AVF: 08/10/2017)